Returns & Refunds | Nutri Heaven

Returns and refunds You may request a return within 7 days after the recorded delivery of your order. Sign in to your account, open the order and provide a reason for the request. For a guest order or help with a damaged, incorrect or missing item, contact nutriheavenhsr@gmail.com or call 90172-25722 with your order number and details of the problem. Photographs can help our team review the issue. A return request is subject to review. Please wait for our team's approval and return instructions before sending any items. Keep the product and its packaging available while the request is reviewed. Our team will explain the next steps and any return arrangements for your specific order. Refunds are processed through our order support workflow after approval. For an online payment, an approved refund is submitted through the payment provider; the provider and your bank determine when the credit appears. Any refund for cash on delivery requires a separate arrangement with support. Contact us with your order number to check a request or refund status. For cancellation requests, use the option in your account where available or contact support promptly. Cancellation availability depends on the order's current fulfilment and payment status.